Terms + Conditions

General Terms + Conditions of Deutsch in Österreich, Verein für Fremdsprachenkurse (in the following referred to as "DiÖ") 

Valid from 09/2014; not applicable for the Universitätslehrgang "Deutsch als Fremd- und Zweitsprache".

Applicability

The Deutsch in Österreich terms and conditions apply to all contracts which the client concludes with DiÖ in accordance with the services listed on the DiÖ website (http://www.dia.aau.at). Herewith the inclusion of the client's own terms and conditions is excluded, unless their calidity has explicitly been agreed to. Amendments or additional agreements shall not be valid unless confirmed in writing by persons authorized to represent DiÖ and shall apply soleley to the individiual business transaction. The German original version is valid, other versions are merely informative. The client fully accepts these terms and conditions. "Clients" in terms of the consumer protection act, are both, consumers and companies. For client transactions which are provided by a form of distant communication (online, fax or post), special conditions apply regarding the rights of withdrawal.

Service Description

DiÖ offers language courses consisting of communicative language lessons at the Alpen-Adria-Universität Klagenfurt, both, in groups as well as in the form of individual tutoring. In addition to this it offers courses regarding specific content such as Austrian regional studies and literature. For these courses, the teaching professionals make use of text collections and exercise books, authentic text extracts from newspapers and magazines, as well as up to date listening texts (audio CDs) and videos (DVDs). Detailed descriptions of the respective services provided can be found on the relevant pages of this website.

Registration + Deposit

Registration to courses and exams can be done: 

  • online via the DiÖ website
  • via postal mail or fax using the registration forms included in DiÖ's brochures
  • personally in the office

Language Center "Deutsch in Österreich"
Alpen-Adria-Universität Klagenfurt
Universitätsstraße 65-67
9020 Klagenfurt am Wörthersee

Registrations must be made at the latest two weeks before the chosen course starts, whilst registration for ÖSD (=Austrian Language Diploma) examination dates must be completed by the last day of the registration period.

Upon receiving the client's registration and the respective deposit payment DiÖ will furnish the client with a confirmation of the enrollment, along with detailed information and the invoice (usually within two working days).

Deposit Payments

Registrations become valid only once the respective deposit payment has been received. The required deposit does not constitute a booking fee, it is simply a down payment which is to be deducted from the total invoice amount when clients arrange for the final payment.

For Austrian Language Diploma examinations, the entire exam fee is due at registration. This registration only becomes valid once the full payment has been made and a copy of the applicant's photo identification has been provided. Clients are requested to pay attention to the relevant registration deadlines.

Right of Withdrawal

If the client is a consumer in terms of the consumer protection act and if the registration with DiÖ was completed either online or via postal mail/fax, then the client is entitled to withdraw from the contract at any time within 14 days without giving any reasons. The time period in which the right of withdrawal is possible starts on the day when the contract is concluded. The declaration of withdrawal is not restricted to a specific form. The withdrawal period is observed if the declaration of withdrawal is sent within the adequate period (the date on which the withdrawal request is submitted is decisive; Saturdays, Sundays and public holidays are included). For verification reasons, DiÖ recommends using a form of written communication to declare the request of withdrawal. The right of withdrawal is no longer valid if, on request of the client, DiÖ has begun with the execution of the services within the 14-day period for withdrawal. In this case the client is required to pay an appropriate sum corresponding to the proportion of services already rendered, in comparison to the full extent of the intended services included within the contract.

Course Fees 

  • The course fees listed on the DiÖ website and in its brochures, direct mail pamphlets etc. include the prices for participation in courses and course materials. It should be noted that price reductions for course materials which have already been provided (e.g. in previous courses) will not be granted. Course fees do not include VAT. For valid bookings which are made at least eight weeks before the start of the course, DiÖ offers an early bird discount in the amount of 3% (three percent) of the respective course price. Payments of course fees, accommodation costs as well as any additional costs (if applicable) are to be made invariably before the course starts. DiÖ requests that clients pay exclusively in Euros (EUR). The invoice is to be paid immediately upon receipt, or in any case in such a timely manner that DiÖ has received the full amount before the start of the course.
  • ÖSD examination fees do not include training materials. ÖSD workbooks are available in the office of DiÖ at a price of € 20.00 each.
  • Extended course fees are only applicable for course bookings of a minimum of four (intensive program Other Languages) respectively five (Intensive German program) consecutive weeks. They do not apply to course extensions.
  • The issuance of course diplomas/cetificates/confirmation of participation for a current course or an ÖSD examination is free of charge. For duplicates we charge a service fee of € 25.00 per copy. 

Payment

Deposits and final payments can be effected by either one of the following methods:  

  • Bank transfer 
  • Paypal 
  • Credit card (Visa, Mastercard) or
  • Direct Bank Transfer

If clients register personally in the language course office only payments in cash are accepted.

As bank charges for bank transfers are to be borne by the client, it is imperative to note: "free of charge for the benficiary".

Banking Information

Bank's name: Raiffeisenlandesbank Kärnten
Address: Raiffeisenplatz 1, A-9020 Klagenfurt am Wörthersee
Account #: 1.037.415
Branch #: 39.000
Account holder: Deutsch in Österreich eV, Alpen-Adria-Universität Klagenfurt
IBAN: AT 81 3900 0000 0103 7415
BIC: RZKTAT2K

Due Date for Payment

Clients are requested to effect the payment of the invoice either immediately upon receipt or in such a timely manner that the total amount is received on DIÖ's bank account at the latest two weeks before the program starts. All payments for course fee, accommodation as well as other costs (if applicable) invariably are to be made before the program starts. All payments have to be made in EURO (EUR).

Cancellation Conditions

(Withdrawal from an obligatory booking or in default of appearance)

Should the client withdraw from a course booking or an ÖSD exam registration, or not appear at the said event, following cancellation fees will be charged:

Language Courses:

  • Up to seven workingdays before the course starts: deposit turns into a cancellation fee and is not refundable.
  • Thereafter, if the participant does not attend at all or drops out: no fees will be refunded, the full amount must be paid.

Examinations: 

  • Up to fourteen workingdays before examination:  The examination fee will be refunded in full.
  • Thereafter, or if the client does not attend at all: The full fee is forfeited.

Rejection of the Visa Application

If the client's visa application for Austria has been rejected, the written denial of the Austrian embassy or the consulate should be forwarded to DiÖ (in English or in German). In this case, the client will be refunded the full amount less a processing fee (in the amount of the advance payment). DiÖ recommends that all clients inquire at the Austrian embassy which requirements must be met in order to obtain a visa BEFORE booking.

Cancellation by "Deutsch in Österreich"

If a course participant disrupts the course, behaves in a way which grossly violates the contract, violates the conditions of participation, acts in contrary to the instructions of teaching staff or disregards the current house rules at the Alpen-Adria-University, the participant will be cautioned. Should such behaviour continue, DiÖ reserves the right to withdraw from the contract immediately. In this case the client shall not be entitled to reimbursement of any course fees whatsoever.

Warranty 

Any claims by the client in respect of a failure by DiÖ to perform the agreed services shall be construed in accordance with Austrian law, and shall be admissible only within the statutory time limits, and with the further provison that such claims shall not result in any breach of this contract. If the client is a company within the meaning of § 1 of the Austrian Corporate Code (UGB), then the obligation to check, notify and reject in accordance with § 377 of the Austrian Corporate Code (UGB) shall apply. If the client fails to comply with these notification requirements, then the service shall be deemed to have been approved.

Health/Accident Insurance

No insurance is included in DiÖ's course fees. Please note: The client is obliged to check with his insurance company if current insurance is valid abroad; in addition, the client is advised to take out foreign travel insurance and travel cancellation insurance.

Data Protection + Privacy

DiÖ determines and processes data about the client such as family name and first name, academic degree, address, email address, phone number, information about the nature and content of the contractual relationship as well as other personal data belonging to the client or third party which DiÖ attains at the initiation of the contract or during the drawing up of the contract. The client agrees to the use of data by DiÖ to fulfil contractual obligations. The client may revoke his consent at any time. The client agrees to allow DiÖ the use of photos and/or videos taken of him during the course by teaching staff or the recreation team (teaching scenes, excursions, etc.) for advertising purposes (e.g. in course brochures, on the DiÖ website and Facebook page). The customer may revoke his consent before the start of the course.

Liability + Jurisdiction

DiÖ undertakes to provide its services with the utmost care. Liability for damages caused by slight negligence on the part of DiÖ is excluded except in the case of personal injury. The liability for loss of profit, lost savings, and force majeure etc. is excluded in any case except towards consumers in terms of the consumer protection act. The contractual relationship between the client and DiÖ is governed by Austrian law, to the exclusion of the Rome I Regulation and the referring statutes of international private law. The place of jurisdiction and the legal domicile for all disputes arising from the contractual relationship is Klagenfurt. - Wherever the contract involves a consumer transaction in the sense of the consumer protection act, the legal venue is the general court of jurisdiction of the client (place of residence or domicile of the defendant).

Other

Should individual provisions of these terms and conditions be or become partially or wholly ineffective or a loophole appear, the validity of the remaining provisions or parts of such provisions remain unaffected. Instead of the invalid or missing conditions, the respective legal regulations come into effect. As a result of the fact that DiÖ does not exercise some or all rights to which it is entitled, a waiver of such rights can not be derived. DiÖ reserves the right to apply changes in the program and price changes. Should a course be poorly attended, alternative dates will be offered or the number of hours shall be reduced after consultation with the participants. Changes in the terms and conditions can be made by DiÖ at any time and are effective for existing contractual relationships. The current version is available on the DiÖ website. Amendments to terms and conditions by clients shall be permissible if the change is considered reasonable vis-à-vis the consumer, especially if it is insignificant and objectively justified. The client has the right to object to newly implemented changes to the terms and conditions within one month of receiving notification of the changes, otherwise the amended terms and conditions shall be deemed accepted by the client. DiÖ will inform the client about his right of objection as well as the definite legal consequences of the refrained objection.

Contractual Partner

The service contract takes effect with Deutsch in Österreich, Verein für Fremdsprachenkurse, ZVR-Zahl: 741325118, Universitätsstraße 65-67, 9020 Klagenfurt am Wörthersee.

Info Please register on time and contact us beforehand, in order to make sure that there are places available for the chosen course.

Info Please note, that your enrollment will only be accepted once we have also received the deposit payment or proof thereof.

Info You will be provided with a confirmation of your enrollment within two working days.

Info Please note that if you arrange for a bank transfer, all bank charges shall be borne by the applicant. Payments must be free of charge for the beneficiary.